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Refund Policy

policies for refund

Refund Policy:
Once we receive your return or the seller notifies us of receipt of return,a refund is issued

For Seller-Fulfilled orders:

  1. For damaged/ defective items, the seller will issue a refund if the item cannot be repaired or replaced.
  2. In any case where a refund is required, the seller(s) need to authorise that refund. The Pro Audio can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item. Once the seller notifies us of the receipt of the return item, the above refund time period will apply for processing refunds.
  • Refund to credit card: When an original sale was made by credit card, you can refund the transaction to that same credit card. All credit card refunds are final and cannot be undone. A minimal 10-25 cent network access fee will likely apply to a refund, and original fees are not reversed when a transaction is refunded.
  • Refund to ACH: This returns a sale made via checking or debit account.
  • Refund to Account: This returns the sale to the client's house account; clients can then use the account credit to make future purchases. This is the method you would use if a client were "exchanging" a service or product.
  • Refund to cash or check: This method could potentially help you save from paying merchant fees. The method of returning the funds is similar to any other payment method, you just need to remember to hand the client the physical cash or check.