Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

Nation-wide shipping is an integral part of our business with:

1.Fedex

2.Bluedart

3.DTDC

4.India Post

Do You Ship Internationally?

We are ready to deal internationally.Contact us for more help!!!

How Long Will It Take To Get My Package?

The actual shipping transit time is 6 to 12 working days anywhere in India. 

Products in stock ships within 7 working days if in stock. However there are certain products like Guitars that need to be  inspected and setup before shipping. This is to ensure you get an instrument perfect to play. Due to this the shipping might be delayed a bit in case of heavy order processing. 

There are also certain products we have to procure from the warehouse since our retail store does not have the physical capacity to stock a lot of products. In cases like this, the dispatch will be delayed further. In which ever case, We will keep you in loop about your orders status and wont keep you in the blind. 

Note: Working days do not include Mondays and public holidays.

PAYMENT

What Payment Methods Are Accepted?

Pay us via Net-banking, credit cards, and debit cards via our online payment gateway PayuMoney or COD or DBT OR Cash on Delivery.

Is Buying On-Line Safe?

Yes, our ordering system is completely secure. We use the industry standard encryption protocol known as Secure Socket Layer (SSL), to keep your order information secure. We guarantee that every transaction you make will be safe and secure. You can verify the security of our ordering system for yourself.

Please note, NO agents from the Pro Audio’s team will call and ask you for your credit/ debit card details or OTP for payment use.

Order & Retunrs

How do I place an Order?

  • Order Online: Visit us at www.theproaudio.com to order online, seven days a week, 24 hours per day. Just about everything we sell is available online, and you can order with confidence through our secure server. In addition, regular online features such as The ProAudio weekly newsletter, and more will keep you informed and help you make buying decisions.
  • Order by Phone: To place an order with The Pro Audio by phone, call us Toll-Free at 9003566270. We’ll put you in touch with your personal Sales Engineer, who can offer you late-breaking product information, news of special offers, and price, availability and shipping details on your purchase.

    Your The ProAudio Sales Engineer can be reached (all times are Eastern Standard Time):

    – Monday-Thursday, 9 am – 9 pm
    – Friday, 9 am – 8 pm
    – Saturday, 9 am – 7 pm

  • Order by Mail: Once you’ve coordinated your purchase with your Sales Engineer, you can mail your order to:

    [email protected]

How Can I Cancel Or Change My Order?

We work hard to ensure that the product(s) you order from THE PRO AUDIO are the right fit for your needs and your budget. However, we recognize that on occasion you must cancel or change an order. The first thing to do is call your THE PRO AUDIO Sales Engineer at 9003566270. Many orders leave our warehouse within 24 hours, so it is sometimes impossible to stop your order from shipping. In this case your Sales Engineer will assist you with a Return Authorization request. While we maintain the most liberal return policy in the industry, some items cannot be returned for very specific reasons. These items include software and any item that is considered personal, such as an earphone or instrument mouthpiece.

Do I need an account to place an order?

Yes you need to register into the Pro Audio Online Shopping Store.Click here for register in few steps!!

How Do I Track My Order?

Please go to track my order on the home page or click the link 

How Can I Return a Product?

Absolutely. We ensure packing the product in bubble wrap and other packing materials so that you receive the product without any sort of damage. 

All instruments come with a transit insurance. In the remote case of your instrument getting damaged during shipping, you are entitled to a replacement or a full refund as per your preference. However please take photo and video evidence  if the package received is damaged. 

With your help and cooperation, we will be able to treat your case quickly and to your satisfaction.

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